managed services Tag

10 Nov What is OML 1 and How Do You Get to OML 2?

In an eFolder blog post last week, we introduced the concept of Operational Maturity Levels and what this means for MSPs’ business models. This evaluation framework, invented by Service Leadership Inc (SLI), helps business owners understand the effectiveness of their management styles and what to adjust to advance their business both operationally and financially. While there are five operational maturity levels...

Read More

16 Sep Three Reasons to Move from Break-Fix to Managed Services

Switching from a break-fix to managed services model can seem intimidating to business owners. While shifting business models might not be the easiest task, it’s certainly worth it in the long run. If you’re a business owner and are wondering why you should go from break-fix to managed services, here are three reasons why you should make the move: 1. More...

Read More

12 Jul 3 Ways to Create Value Beyond Managed Services

One of the greatest ways to create value for your clients is to think beyond the managed services label. Yes, you provide managed services, however, the industry is always changing, and as such, you must be prepared to think of ways to evolve your business and bring new ideas to your client base. Here are three ways to create value for...

Read More

07 Jun 6 Suggestions When Making the Switch to Managed Services

Making the decision to change your business model from break-fix to managed services takes a lot of thought and consideration. It is a big commitment and a lot of effort to completely evolve from a reactive service model to a proactive, fixed-fee service model. Ted Hulsy, eFolder VP of Marketing, recently chatted with Ted Warner, CEO of Connecting Point, for an...

Read More

25 May What is Shadow IT?

The definition of Shadow IT is simple: any technology used at work not installed or specifically requested and supported by your company’s IT department. Think about it. Is that a USB key in that desk drawer? Did someone just share a quick document with co-workers on Google Drive or Dropbox? Mail a copy of a document draft home to work on...

Read More

19 Nov Unraveling the Timeline for Providing Managed Services

For MSPs operating under a break-fix model, the benefits of transitioning to a managed services model are clear. Aside from being able to generate a more consistent and recurring revenue stream, MSPs can build stronger relationships with clients by assuming an advisory role and aligning client goals with those of the MSP’s. However, adopting a managed services model cannot happen...

Read More