eFolder, Inc.
800-352-0248
678-888-0701
2340 Perimeter Park Dr.
Suite 100
Atlanta, GA 30341

Comprehensive Support for eFolder Partners

We strive to provide our partners with responsive and comprehensive technical support and training for our data protection and Exchange email archiving services. Our 100% channel-only strategy allows us to dedicate more time and resources to each partner's support needs, at no additional cost. All support is handled in-house by eFolder engineers. We promise to work with each partner until all issues have been resolved to everyone's complete satisfaction.

If you are an eFolder end-user seeking support, please contact your eFolder partner and they will work directly with us to resolve the issue to your satisfaction.

Emergency Support

We're prepared to help 24/7/365 in case of an emergency (e.g., an emergency USB drive restore). To make sure that your emergency is handled in a timely fashion, please login with your partner credentials, then go to the Support menu, Support Center, Create Ticket menu item. When submitting the ticket, please be sure to mark the ticket with critical priority. Following this procedure will ensure that your request is routed and escalated within seconds.

Support Resources

To contact us, give us a call at 800-352-0248 or open a ticket by logging in and using the Support menu, Support Center, Create Ticket menu item. You can also open a ticket by sending email to our helpdesk email address (the first time you open a ticket you will see which email address to use).

You can track the status of your open tickets through our helpdesk. Please note that your helpdesk credentials are different from your eFolder account credentials and are emailed to you each time you open a ticket.

For self-help, we have a knowledgebase to document best practices and known problem resolutions, as well as reference documentation for our software and a web portal guide.

About eFolder

eFolder offers comprehensive branded online backup and local backup and Exchange email archiving services. Our award-winning, proprietary technology has been protecting customers through our partner network since 2005. Learn more.