Real-time, constant monitoring of IT infrastructure is a necessity to ensure reliable, enterprise-grade cloud storage, file sync and share services. We’re obsessive about our internal network oversight, insisting on layers of redundancy to monitor performance and scrutinizing components for preventative maintenance. It’s a proactive approach that results in our 100 percent uptime guarantee.
eFolder uses two separate external and an internal automated monitoring system(s) to oversee the same infrastructure. The differing technologies creates a fail-proof redundancy that alerts our engineers to potential issues immediately, whether its replacing components or identifying parts that could fail in the future. It’s about proactively solving problems before they happen.
Our engineering team has comprehensive control over every component in our network and our data centers. Metrics are collected across our entire infrastructure every few minutes and aggregated into a single global dashboard monitored by our team. Except for replacing physical components, we diagnose and resolve data center issues faster than if we were actually on-site. All data centers are staffed by qualified engineers 24/7/365 to install or replace equipment or cabling.
We’re especially serious when it comes to monitoring our cloud storage performance. Systems frequently check the status of every cable, every drive connector, every drive slot, every enclosure, every hard disk temperature sensor, every controller, etc. If we can measure it, we’ll find a way to monitor it.