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Infrastructure

The eFolder infrastructure is the backbone of our credibility, allowing us to provide business-class cloud services that are extremely secure, scalable and reliable. All our products and solutions are supported by a highly resilient, redundant cloud infrastructure that is constantly monitored and backed by an industry-leading 100 percent uptime SLA.

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Data Centers

eFolder maintains four enterprise-grade data centers privately and with co-location partners in strategic locations in North America and Europe. Our facilities are designed for 99.999 percent reliability and experience no more than five minutes downtime per year and are SSAE 16 Type II Certified and HIPAA and PCI compliant. Each data center features advanced security, power, environmental controls and network capabilities.

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Data Integrity and Security

eFolder protects and preserves customer data by committing to the highest standards of data security – and by engineering systems that ensure total data integrity. We vigilantly guard against silent data corruption by verifying data’s integrity throughout our cloud business processes. We also adhere to the strictest standards for data encryption and network transmission.

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Secure, Always-on Network

High performance and resilient internet connectivity are crucial in providing fast and reliable cloud services. Our network connectivity has unparalleled redundancy, utilizing geographically diverse external fiber paths, distinct fiber entrances, mesh routing, and extensive peering relationships. Real-time security is active at every layer and participant in the network. Actual measured uptime over the past five years exceeds 99.998 percent — including maintenance periods.

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Monitoring and Management

Real-time monitoring of all networks, servers, services, storage, and other key IT infrastructure is crucial to providing reliable cloud services that you and your clients can depend upon. We use two separate external and an internal automated monitoring system(s) to monitor the same infrastructure, creating redundancy that ensures prompt internal alerts and responses. Every component is monitored closely for preventative maintenance before degradations in fault tolerance or performance.

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Safe and Secure Locations

eFolder data centers are strategically located within disaster-safe regions, providing secure homes for your clients’ data and services. Locations are far from flood and earthquake zones, and facilities are constructed with appropriate seismic reinforcements. Physical security is comprehensive and includes armed security guards, video surveillance and recording, plus multi-level security measures for entrance to the facility and data floors.

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Cloud Services SLA

We offer a 100 percent uptime guarantee for our cloud services. If a service unexpectedly goes down, we’ll credit you for the downtime. We’re so confident in the power of our cloud, its performance, and how it can assist your IT business and clients, we proudly back it up with an SLA unmatched in the industry.

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Featured Resource

DATA CENTERS DATA SHEET
This Data Sheet describes the security and compliance requirements met by eFolder’s Data Centers and provides a complete list of features and specifications.

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data centers

Featured Resource

EFOLDER SUPPORT SLA

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EFOLDER CLOUD SERVICES SLA

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SLAs
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