eFolder Blog

22 Nov eFolder Partner Interview featuring Joe Pannone

Editor’s Note: Joe Pannone, CEO of Forza Technology, and Ted Hulsy, VP Marketing at eFolder, discuss how Joe pivoted from a MSP business model to becoming an application developer, creating two free dashboard applications that provide insight to fellow MSPs on how to use their ConnectWise and Kaseya data to better improve their daily operations and profitability. Ted Hulsy:  Joe, thanks...

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18 Nov Why You Need a Flexible BDR Solution

MSPs should look for a BDR solution that offers the option to either build your own BDR or buy a pre-configured appliance. While a lot of this is simply personal preference, there are concrete pros and cons to both. When building your own solution, you have flexibility in the hardware and software you choose; your choices aren’t dependent on a single...

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17 Nov Leadership Development with HTG Service Exec Groups

Rome was not built in a day and neither is a premium MSP business. When looking to stay competitive in an increasingly crowded market, it can be incredibly beneficial for business owners to learn from peers how best to develop their leadership and management skills. While there are several peer groups and networking events available to the MSP community, one...

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15 Nov Six Reasons You Should be Doing More Tradeshow Marketing

The eFolder team just got back from a week at IT Nation, hosted by ConnectWise in Orlando, FL. This is our biggest channel tradeshow of the year and one that the Community Team and Channel Development Team begin planning months in advance to ensure the team is prepared to tackle the inevitable jam packed three days full of networking, socializing,...

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14 Nov eFolder Partner Interview featuring Nick Espinosa

Editor’s Note: Nick Espinosa, CIO and Chief Security Fanatic of BSSi2 and Ted Hulsy, VP Marketing at eFolder, chat about the massive scope of the security arena and the strategies BSSi2 addresses to educate and protect their clients from security breaches and downtime. Ted Hulsy:  Nick, thanks for making the time to chat today. Nick Espinosa:  Hi, thanks for having me. Ted Hulsy: ...

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10 Nov What is OML 1 and How Do You Get to OML 2?

In an eFolder blog post last week, we introduced the concept of Operational Maturity Levels and what this means for MSPs’ business models. This evaluation framework, invented by Service Leadership Inc (SLI), helps business owners understand the effectiveness of their management styles and what to adjust to advance their business both operationally and financially. While there are five operational maturity levels...

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09 Nov IT Nation Opens and the Replibit Appliances Ship

It was no coincidence. The biggest single gathering of MSPs in North America and the most exciting announcement in eFolder history – they were made for one another. Software can be shown and tried online at a distance but it helps to see the Replibit Mini to really understand why we unabashedly claim that eFolder has changed the BDR game. (If you...

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08 Nov MSPs are Partners, Not Customers 

There are a slew of overused expressions in any industry. You may hear them every day in the office or see them pop up on your LinkedIn feed as dedicated articles on the topic. We recently came across this post, in which a self-appointed arbiter elegantiae has decided to name the popular channel term “partner” as a “totally overused channel buzzword.” The blogger...

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07 Nov eFolder Partner Interview featuring Phillip Long

Editor’s Note: Phillip Long, CEO of Business Information Solutions and Ted Hulsy, VP of Marketing at eFolder, discuss Long’s methods of implementing excellent client service techniques for his MSP clients in order to provide the “Ritz Carlton experience." They also dive into various lead generation marketing tactics and best practices, such as lunch and learns, that Long has had great...

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03 Nov What is an Operational Maturity Level?

During the last HTG IT Channel Summit in Iowa, I met Paul Dippell, CEO of Service Leadership Inc. (SLI) and was introduced to his concept of Operational Maturity Levels (OMLs). The OML model immediately caught my attention for its systematic and evolved approach for determining next steps in the MSP growth process. Here is what MSPs need to know about OMLs...

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