eFolder Blog

07 Mar Providing a Level of Accountability: An Interview with HTG Founder, Arlin Sorensen

Editor’s Note: “Running a small business is like living alone on an island — you can’t talk to your employees and you can’t talk to your clients,” says Arlin Sorensen, CEO of HTG. Sorenson created a leading IT Channel peer group to help MSP business owners combat those roadblocks. During this episode, he shares how HTG aims to help MSPs...

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01 Mar Growing vs Evolving: MSP Business Owner Zach Mesel’s Journey Through the MSP Space

Editor’s Note: Zach Mesel, President of Wooden Spoon Technologies, shares how adding a business partner, changing his mindset when evaluating potential new clients, and improving his employee recruitment skills have all contributed to his new philosophy of “evolving,” rather than merely “growing,” his MSP. Ted Hulsy:  Zach, thanks for making the time today. Zach Mesel:  Thanks Ted. Ted Hulsy:  Why don’t you start...

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28 Feb QBRs Aren’t Quarterly? Five Ways to Step Up Your Client Engagement

It is a sad day when an MSP stops calling them "QBRs," because they rarely happen quarterly. But this is a reality for far too many MSPs. The spirit of client engagement is there, but the discipline and follow through to meet regularly is often absent. Too many MSPs fail to meet regularly with their clients. The question is, how do...

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21 Feb The Power of Peer Groups: How One MSP Gives Back to the MSP Community

Editor’s Note: Nathan Austin, VP of Business Development at Mytech Partners, discusses his involvement with the HTG community and how the peer group has added tremendous value to the Mytech organization. Nathan also shares his experience leading the HTG program, Building a Sales Engine, where he coaches MSPs in theory and practical experience around creating a top notch sales organization. Ted...

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16 Feb One-Two Punch: How Cisco Umbrella and Anchor Successfully Put Ransomware to Bed

Ransomware has become one of the most destructive forms of crime we’ve seen since the world was thrust online over twenty years ago. While the concept of cybercrime is nothing new – the first denial-of-service, or DoS, attack occurred in 2000 by a Canadian teenager – full-scale attacks have evolved from being a disruptive annoyance to a full-fledged, multibillion-dollar industry. In...

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13 Feb How One MSP Strives to Differentiate His Business: A Partner Interview with Eric Rieger

Editor’s Note: Eric Rieger, President of WEBIT Services - a self-proclaimed non-traditional MSP, shares how he achieves his goal of differentiating his business from that of other managed service providers by standing out from the pack and establishing his “why.” Rieger also opens up about his open-book management style and how he is trying to mold his employees into highly...

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02 Feb What Does “Best-in-Class-Profitability” Look Like?

Recently this blog explored the concept of OML, or “Operational Maturity Level”, a classification system developed by Service Leadership Inc. (SLI) with a set of benchmarks to determine where a business finds itself in a standard growth cycle. One way to answer the question posed in this blog title, is to note that one becomes “best in class” by raising one's OML. This...

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31 Jan Three Important Traits of an OML 3 MSP

In an earlier eFolder blog post, we introduced the concept of Operational Maturity Levels and how MSPs’ business models fit into this framework. This evaluation framework, created by Service Leadership Inc. (SLI), helps business owners understand the effectiveness of their leadership styles and how adjustments can be made to advance their business both operationally and financially. While there are five Operational...

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30 Jan Five Key Features of Anchor Collaborative Web Editing

eFolder just introduced Collaborative Web Editing on the Anchor platform. This new functionality takes the secure file sync and share capabilities of Anchor to another level, permitting full blown document collaboration inside the secure platform. Here are some of the key features of Anchor Collaborative Web Editing: 1. Edit in real-time, with multiple co-authors - With the real-time Collaborative Web Editor,...

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26 Jan Five Reasons Collaborative Web Editing is Also a Security Tool

eFolder is about to release Collaborative Web Editing on the Anchor platform. Anchor is a business-grade file sync, share, and collaboration platform designed for MSPs. Anchor delivers anytime, anywhere file access to users, while helping MSPs solve some of the thorniest security and data privacy issues faced in the mobile world today. Anchor Collaborative Web Editing empowers users to create,edit, and even present content on the web in real time. With...

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