eFolder Blog

22 May GDPR and Privacy Policy Updates

In addition to Privacy Shield Certification, which was completed in 2017, Axcient/eFolder has updated the Master Services Agreement (MSA) with a Data Privacy Addendum, compliant with the new GDPR Regulations to better serve our European Union partners and customers. We encourage you to review the changes to our policy and Services Agreement. The Data Privacy Addendum (DPA) can be found here: http://www.efolder.net/wp-content/uploads/2018/04/eFolderDPA2018.pdf The Axcient/eFolder...

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28 Feb Money Now is Worth More Than Money Later

This blog was originally featured on the ChannelE2E blog February 28, 208 and was authored by eFolder Director of MSP Best Practices, Tom Watson.    Starting in 2009 and until I sold my MSP, one of my core business rules was as follows: “Money Now Is Worth More Than Money Later.” This was both a defining business principle and a mantra at my company and I...

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04 Jan MSP Partnership Standards: What You Should Pursue

This blog was originally featured on the ChannelE2E blog December 22, 2017 and was authored by eFolder CEO, Matt Nachtrab    This is the time of year when we straddle reviewing a slew of history, while also looking into the future with the approaching New Year.   We explore what worked, and research the reasons of “Why?” something didn’t, and oftentimes a popular theme...

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23 Oct The Force behind the IT Channel’s most Powerful Suite of Data Protection Solutions

There is a great disturbance in the Channel… and it’s going to be on full display at IT Nation in just a few weeks. We are proud of our sponsorship of IT Nation 2017 this year; and being a technology company filled with Star Wars fanatics, we’re also pretty excited about the new film releasing in December!   So we’re combining our...

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22 Mar Community Catch-Up: An Interview with Amy Hodge, Senior Director of Community for ConnectWise

Editor’s Note: “There go my people, I must follow them for I am their leader” - Mahatma Ghandi. Amy Hodge, Senior Director of Community for ConnectWise, uses these words to guide her vision of community as a leader of the ConnectWise team. Amy shares her philosophy for bringing value to their MSP partners by creating varied resources to ensure their...

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14 Mar Four Reasons Why You Should Be Doing Client Testimonials

Last year we had the pleasure of doing a joint webinar with Robin Robins, one of the IT channel’s leading sales and marketing consultants. The webinar, How to Attract More High-Quality Prospects to Your IT Services Business in a Month Than Most Providers Get in a Year, discussed different sales and marketing strategies designed to help MSPs grow their client base and...

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07 Mar Providing a Level of Accountability: An Interview with HTG Founder, Arlin Sorensen

Editor’s Note: “Running a small business is like living alone on an island — you can’t talk to your employees and you can’t talk to your clients,” says Arlin Sorensen, CEO of HTG. Sorenson created a leading IT Channel peer group to help MSP business owners combat those roadblocks. During this episode, he shares how HTG aims to help MSPs...

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01 Mar Growing vs Evolving: MSP Business Owner Zach Mesel’s Journey Through the MSP Space

Editor’s Note: Zach Mesel, President of Wooden Spoon Technologies, shares how adding a business partner, changing his mindset when evaluating potential new clients, and improving his employee recruitment skills have all contributed to his new philosophy of “evolving,” rather than merely “growing,” his MSP. Ted Hulsy:  Zach, thanks for making the time today. Zach Mesel:  Thanks Ted. Ted Hulsy:  Why don’t you start...

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28 Feb QBRs Aren’t Quarterly? Five Ways to Step Up Your Client Engagement

It is a sad day when an MSP stops calling them "QBRs," because they rarely happen quarterly. But this is a reality for far too many MSPs. The spirit of client engagement is there, but the discipline and follow through to meet regularly is often absent. Too many MSPs fail to meet regularly with their clients. The question is, how do...

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