Author: Patrick Irwin

02 Feb What Does “Best-in-Class-Profitability” Look Like?

Recently this blog explored the concept of OML, or “Operational Maturity Level”, a classification system developed by Service Leadership Inc. (SLI) with a set of benchmarks to determine where a business finds itself in a standard growth cycle. One way to answer the question posed in this blog title, is to note that one becomes “best in class” by raising one's OML. This...

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09 Nov IT Nation Opens and the Replibit Appliances Ship

It was no coincidence. The biggest single gathering of MSPs in North America and the most exciting announcement in eFolder history – they were made for one another. Software can be shown and tried online at a distance but it helps to see the Replibit Mini to really understand why we unabashedly claim that eFolder has changed the BDR game. (If you...

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19 Oct The Base, the Chain and the Weak Link

Every image-based backup methodology has to start somewhere so whether a system is chain-based or not it starts by making an initial exact replicate of a server or network at a particular point in time. This is usually called the “base” or “seed image.” Even a small business can easily have enough of a network to make that initial image...

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05 Oct The Missing Story: Hurricane Matthew, the Media and Business Continuity

A few readers may recall the days when all hurricanes were female and “disaster recovery” had nothing to do with digital networks. For those who cannot recall those days, not a great deal of imagination is required: simply alter Hurricane Matthew's gender – call him Matilda or something – and follow the news coverage, because nothing else has changed much. This...

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28 Sep Fork IT! One Partner Takes a Stab at the SMB with 3 Prongs of Anchor File Sync

When Walser Technology Group first presented Anchor file sync to clients, it was described as being “similar to Dropbox,” but Marty Calvert, Walser's Senior Solutions Engineer, says they don’t do that anymore. “Anchor is so much more than that.” eFolder is used to listening to partners tell us what they need. Our entire product line is based on doing just that....

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19 Sep At the Big Heart of the MSP Valuation Question

When Arlin Sorensen, HTG's CEO, talks about “the channel,” he uses a lot of numbers but he is always talking about people. For Arlin, the MSP business model was not primarily a trend that emerged from the maelstrom of technological change of the last few decades to connect IT products and services to market needs. Arlin knows that MSPs arose...

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