Author: Kaitlyn Langer

22 Mar Community Catch-Up: An Interview with Amy Hodge, Senior Director of Community for ConnectWise

Editor’s Note: “There go my people, I must follow them for I am their leader” - Mahatma Ghandi. Amy Hodge, Senior Director of Community for ConnectWise, uses these words to guide her vision of community as a leader of the ConnectWise team. Amy shares her philosophy for bringing value to their MSP partners by creating varied resources to ensure their...

Read More

07 Mar Providing a Level of Accountability: An Interview with HTG Founder, Arlin Sorensen

Editor’s Note: “Running a small business is like living alone on an island — you can’t talk to your employees and you can’t talk to your clients,” says Arlin Sorensen, CEO of HTG. Sorenson created a leading IT Channel peer group to help MSP business owners combat those roadblocks. During this episode, he shares how HTG aims to help MSPs...

Read More

01 Mar Growing vs Evolving: MSP Business Owner Zach Mesel’s Journey Through the MSP Space

Editor’s Note: Zach Mesel, President of Wooden Spoon Technologies, shares how adding a business partner, changing his mindset when evaluating potential new clients, and improving his employee recruitment skills have all contributed to his new philosophy of “evolving,” rather than merely “growing,” his MSP. Ted Hulsy:  Zach, thanks for making the time today. Zach Mesel:  Thanks Ted. Ted Hulsy:  Why don’t you start...

Read More

21 Feb The Power of Peer Groups: How One MSP Gives Back to the MSP Community

Editor’s Note: Nathan Austin, VP of Business Development at Mytech Partners, discusses his involvement with the HTG community and how the peer group has added tremendous value to the Mytech organization. Nathan also shares his experience leading the HTG program, Building a Sales Engine, where he coaches MSPs in theory and practical experience around creating a top notch sales organization. Ted...

Read More

13 Feb How One MSP Strives to Differentiate His Business: A Partner Interview with Eric Rieger

Editor’s Note: Eric Rieger, President of WEBIT Services - a self-proclaimed non-traditional MSP, shares how he achieves his goal of differentiating his business from that of other managed service providers by standing out from the pack and establishing his “why.” Rieger also opens up about his open-book management style and how he is trying to mold his employees into highly...

Read More

31 Jan Three Important Traits of an OML 3 MSP

In an earlier eFolder blog post, we introduced the concept of Operational Maturity Levels and how MSPs’ business models fit into this framework. This evaluation framework, created by Service Leadership Inc. (SLI), helps business owners understand the effectiveness of their leadership styles and how adjustments can be made to advance their business both operationally and financially. While there are five Operational...

Read More

03 Jan One Partner Shares His Basic Strategies for Selling Business Continuity: An Interview with Farrell Lusher

Editor’s Note: Farrell Lusher, President of Stepfar Technology Group, shares his basic sales, marketing, and positioning strategies for selling business continuity and backup and disaster recovery solutions and his vision to scale his MSP to the next level. Ted Hulsy:  Farrell, thanks for making time for today’s conversation. Farrell Lusher:  Oh, it’s my pleasure. Ted Hulsy:  Why don’t you share a bit about...

Read More

29 Nov eFolder Partner Interview featuring Willie Kerns

Editor’s Note: Willie Kerns, CEO of SmartPath Technologies and eFolder host, Ted Hulsy, chat about the changes that come with a maturing MSP, such as adjusting internal processes, growing marketing efforts, and building vendor relationships in order to continue to scale your business and profitability. Ted Hulsy:  Today we are joined by Willie Kerns who is CEO and owner of SmartPath...

Read More

22 Nov eFolder Partner Interview featuring Joe Pannone

Editor’s Note: Joe Pannone, CEO of Forza Technology, and Ted Hulsy, VP Marketing at eFolder, discuss how Joe pivoted from a MSP business model to becoming an application developer, creating two free dashboard applications that provide insight to fellow MSPs on how to use their ConnectWise and Kaseya data to better improve their daily operations and profitability. Ted Hulsy:  Joe, thanks...

Read More